FAQ
When will my order ship?
Orders ship approximately 2-7 days after the order has been placed. This excludes preorder items, for which individual shipping estimates are given.
Where does my order ship from?
Orders ship from Vancouver, Canada.
Approximate delivery times
- to Canada: 2-10 business days
- to USA: 7-14 business days
- to world: 10-21 business days
Please note these are estimations, not guarantees!
Can I pick up my order?
Pickup is not currently available for orders.
With which carrier is my order sent?
Shipments within Canada will be shipped via standard Canada Post lettermail, parcel mail, or ChitChats parcel mail where available.
All shipments outside of Canada are sent via Canada Post, and restricted to lettermail friendly items. You will not be charged any duties upon receipt. However, tracking will be unavailable.
Can I refund/exchange my item?
Returns are accepted to Tuna's studio in Canada. Buyer is responsible for all return shipping costs. Items must be in original condition and/or packaging.
Reach out to contact@artbytuna.com if you have any issues with your order.
What if there is an issue with my order?
Should there be an issue with your order, please reach out to contact@artbytuna.com for a resolution!
Can I purchase items in person?
Most items are available in-person at pop up events year long across Canada! Please refer to my Events page for more information.
Can I purchase items wholesale?
Please get in touch directly via contact@artbytuna.com for a wholesale catalogue.